RDA_Call Log
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CALL TRACKED:
CALL TYPE (outgoing)
SELECT RESPONSE (outgoing greeting)

Caller Contact Details

Read the name back to the caller to confirm you have recorded it correctly.

RECEPTIONIST:

"Thanks, [Caller First Name]. May I have your phone number, please?"

INCLUDE AREA CODE IF NOT A MOBILE. Read the number back to the caller to confirm you have recorded it correctly.

Purpose of Call

Receptionist:

"Are you calling on a patient-related matter?" Select below

CALL REASON:
ONLINE FORMS AGREEMENT:

Ending Call Dialogue

Receptionist:

"Thanks for calling, and have a great day. Bye from me." Pause

End the Call & Submit This Form

 

FORM SUBMISSION: